CCV navigates the consumer jungle with multilingual content marketing that converts


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The challenge

CCV Group BV is one of the most significant payment transaction companies in Europe. It supplies Terminals, Webshop and POS solutions to a diverse range of retail customers. It wanted to build awareness of its brand and drive sales across Europe.

In 2018, with a new group marketing function in place, they set out to develop a unified, inbound content marketing approach to drive awareness of CCV to a new and existing audience of retail entrepreneurs across Germany, Switzerland, Netherlands and Belgium.

The brief to the agency: “Develop an overarching content concept that works at brand level but is scalable by vertical, solution and territory. It needs to be modern, edgy, and grab attention”.

What we did

Through its research process 256 unearthed the key insight that would inspire the content strategy – CCVs customers were already feeling the impact of ‘The Amazon Effect’ – a profound shift in consumer’s buying behaviour. There’s no question from a retailers’ perspective that ‘it’s a jungle out there’.

Our research showed that some retailers are reluctant to venture into the jungle. They can’t compete with the Big Boys (like Amazon).

But through its content marketing strategy, CCV would become ‘Expedition Leader’ guiding its audience through the consumer jungle through relevant, memorable branded content. 256 brought this idea to life with a bespoke cast of vertical-specific, attention winning, animated characters. We created a centralised tool kit of multi-lingual content assets with strong creative and smart copy lines that would work across all territories.

The key campaign asset was the eBook (delivered in French, German, Flemish, Dutch and English) with supporting landing pages, blogs (repurposed from an existing archive) and a vast suite of social and banner creative for paid amplification.

The content marketing strategy brought to life a truly ‘local’ campaign but with an overarching, unique identity that could continue to grow across verticals. Since the first campaign was launched, additional characters have been developed as the strategy rolls out to new verticals in 2019.

How it looks